Refund Policy

At BuzzTurn, we believe in transparency and want you to feel confident in your decision to use our queue management service. This Refund Policy explains our approach to refunds and how our 7-day free trial ensures you can thoroughly test our service before any payment commitment.

We encourage all new users to take full advantage of the free trial period to explore all features and determine if BuzzTurn meets your business needs.

All new BuzzTurn accounts include a comprehensive 7-day free trial that gives you complete access to our queue management system with no payment required upfront.

During your free trial, you can:

• Set up and manage customer queues
• Send SMS notifications to customers
• Access real-time queue visibility features
• Use all cancellation and wait time estimate tools
• View analytics and insights for your business
• Test the service with real customers and scenarios

This trial period is designed to give you sufficient time to evaluate whether BuzzTurn is the right fit for your business operations.

Once your 7-day free trial expires, you will only be charged if you choose to continue using BuzzTurn by selecting a paid plan.

Important: All payments made after the free trial period are non-refundable. This policy exists because:

• You have had 14 days to fully test the service at no cost
• Our services are immediately accessible upon payment
• We incur costs for SMS delivery and infrastructure as soon as you begin using the paid service
• This approach allows us to maintain competitive pricing for all customers

While our standard policy is no refunds after the free trial, we acknowledge that certain jurisdictions provide consumer protection rights that supersede our terms.

European Union and United Kingdom: Under EU and UK consumer protection laws, you may have a right to cancel within a cooling-off period. However, please note that by accessing and using our service immediately after payment, you are requesting that we begin performance of the service right away, which typically waives the cooling-off period right.

Other Jurisdictions: If you are located in a region where local consumer protection laws mandate refund rights that cannot be waived, those rights will apply in accordance with local legislation.

If you believe you have a legal right to a refund under your local consumer protection laws, please contact our support team with details of your situation and location.

If you experience technical problems or service disruptions that significantly impact your ability to use BuzzTurn, please contact our support team immediately. We are committed to:

• Resolving technical issues promptly
• Providing service credits where appropriate for significant outages
• Working with you to find solutions that meet your business needs
• Offering plan changes or adjustments when possible

Our goal is always to ensure you receive the full value of the service you're paying for.

You can cancel your BuzzTurn subscription at any time to prevent future charges. Cancellation will:

• Stop all future billing immediately
• Allow you to continue using the service until the end of your current billing period
• Preserve your data for 30 days after cancellation in case you wish to reactivate

Note: Cancellation does not entitle you to a refund for the current billing period already paid, but prevents any additional charges.

To cancel your subscription or if you have questions about this refund policy:

• Log into your BuzzTurn account and visit the billing section
• Email our support team at support@buzzturn.com
• Contact us through the help section in your dashboard

Our support team is here to help resolve any concerns and ensure you have the best possible experience with BuzzTurn.

If you have any questions about this Refund Policy or need assistance with your account, please don't hesitate to reach out:

Email: support@buzzturn.com
Website: https://buzzturn.com

We're committed to providing excellent customer service and will work with you to address any concerns about your BuzzTurn experience.